The findings from Strategies For Growth℠’s 2017 Warranty Chain Management Benchmark Survey clearly reveal that services organizations that have acquired and/or upgraded their warranty management solutions within the past three years have begun to see significant improvements among key factors contributing to their respective bottom lines. For example, since the acquisition or upgrade of their warranty management solutions, these organizations have realized:
A 9% improvement in Warranty Claims Processing Times (and are now processing their claims at a rate more than twice as fast as all others); and
A 6% improvement in Supplier/Vendor Recovery (as a percent of total warranty expenses)
This Webcast will focus on the specific challenges that warranty management organizations like yours face, the specific strategic actions they take, the technologies they use, and the KPIs they measure, as well as the key drivers that push them to strive toward best practices status. Is your organization doing everything it can to attain – or aspire to – best practices status with respect to Warranty Chain Management? Learn how from those organizations that have already accomplished this goal!
Tavant Technologies invites you to our complimentary Webinar, on Wednesday, March 1st from 1:00 p.m. to 2:00 p.m. EST.
Learn from our expert panelists:
What best practices warranty management organizations are doing to attain the highest levels of Customer Satisfaction, Warranty Claims Processing Times and Service Profitability
What drives these organizations to aspire to higher levels of performance, and what challenges they are likely to face along the way
How to emulate the strategic and tactical actions presently being taken and/or planned by these leading Warranty Services organizations
Panelists:Bill Pollock, Rohit Lohan Date: Wednesday, March 1, 2017 Time: 1 p.m. - 2 p.m. EST Duration: 60 Minutes
For more information on leading solutions in Warranty Chain Management. Tavant Technologies offers end-to-end processing of warranty claims, including recovery of repair expense from OEMs and parts suppliers, as well as service intelligence, enabling manufacturers to manage warranty and repair activities more efficiently.
Bill Pollock, President & Principal Consulting Analyst, Strategies For GrowthSM
Bill Pollock is President & Principal Consulting Analyst at Strategies For GrowthSM (SFGSM), the independent research analyst and services consulting firm he founded in 1992. In 2015/2016, Bill was named “One of the Twenty Most Influential People in Field Service” by Field Service News (UK); one of Capterra’s “20 Excellent Field Service Twitter Accounts”; and one of Coresystems’ “Top 10 Field Service Influencers to Follow”. He writes monthly features for Field Service News and Field Service Digital, and is a regular contributor to Field Technologies Onlineand Warranty Week. Bill may be reached at +1 610 399-9717, or via email at email@example.com. Bill’s blog is accessible @PollockOnService and via Twitter @SFGOnService.
Rohit Lohan, Senior Product Manager, Tavant Technologies, Inc. Rohit has over 12 years of vast experience in enterprise application development and is responsible for managing the Tavant Warranty Management products. He has been involved in the implementation of global warranty systems for OEMs like Doosan, Ingersoll Rand, Federal Signal, NMHG, Owens Corning, First Solar, and Sullair Corporation. He has extensive experience in designing on-premise software, and cloud applications that involve complicated workflow design, usage of rules engines to automate processes, complex system integrations, and mobile solutions.
How the Right Warranty Management Solution Can Help Improve Your Organization's Bottom Line!